RESCUE SERVICES RUTLAND - Privacy policy

1.       Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    By using our website you consent to our terms of this policy.

1.4    In this policy, "we", "us" and "our" refer to Rescue Services Rutland. For more information about us, see Section 9.

1.5    We comply with the Data Protection Act 1998.

2.       Credit

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

3.      Patient Report Forms (PRF’s)

3.1    When you contact us as a casualty / patient, we will collect information about you to help us identify and treat you. This will be recorded on a Patient Report Form (PRF), details may include:

3.2    Basic details about you such as your address, date of birth, gender and next of kin, the contact we have had with you, such as date and time you attended one of our first aid treatment centres, your symptoms and condition, notes about your medical history such as any allergies, results of physiological observations and tests, such as body temperature, pulse rate, etc.

3.3    Details and records about your treatment and care relevant information from people who care for you and know you well such as health professionals and immediate relatives.

4.       How we use your personal data

4.1    In this Section we have set out:

(a)    The general categories of personal data that we may process;

(b)    In the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    The purposes for which we may process personal data; and

(d)    The legal bases of the processing.

4.2    We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

4.3    We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

4.4    In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.

4.5    Please do not supply any other person's personal data to us, unless we specifically request it.

5.       Providing your personal data to others

5.1    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.2    In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.3    There are other occasions when there is a statutory requirement to report, for example, to meet Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR). Sometimes the law allows us to share your personal health information without your permission, for example, when a serious crime is being investigated or where there are safeguarding concerns.

6.       Retaining and deleting personal data

6.1    This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3    We will retain your personal data as follows:

(a)    Manual collected Patient Report Form (PRF) data will be retained for a minimum period of 8 years or;

(b)    If under the age of 18 years, the number of years to your 18th birthday plus 8 years (age 25).

6.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

6.5    Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7.       Amendments

7.1    We may update this policy from time to time by publishing a new version on our website.

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3    We may (where deemed necessary) notify you of changes to this policy.

8.       Your rights

8.1    You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)    The payment of a fee (currently fixed at GBP 10); and

(b)    The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

8.2    We may withhold personal information that you request to the extent permitted by law.

9.       Our details

9.1    This website is owned and operated by Rescue Services Rutland.

9.2    We operate as a sole trader in England and Wales and our registered office / principal place of business is at:

4 Normanton Cottages

Empingham Road

Normanton

Rutland

LE15 8RW.

9.3    You can contact us:

(a)    By post, to the postal address given above;

(b)    Using our website contact form;

(c)    By telephone, on the contact number published on our website from time to time; or

(d)    By email, using the email address published on our website from time to time.

10.    Data protection officer

10.1  Our data protection officer's contact details are:

Catherine Gwilliam

4 Normanton Cottages

Empingham Road

Normanton

Rutland

LE15 8RW.


INCEPTION DATE: 23rd May 2018

REVIEW DATE: 22nd May 2019​​​

Rescue Services Rutland - Data Processing and Privacy

07909 626826

Oakham, United Kingdom

​​​rescue services Rutland